Frequently Asked Questions

Even though we are a young community, we still receive several repeat questions each day. The following are commonly asked questions from our members and the general public.

Registration

Is my contact and health information private?

The simple answer is yes.  We do not sell or rent lists of our users to any one.  Likewise, we do not provide demographic or health profiles to third parties. The only way for your information to be shared is if you actively make portions of your account public or add a trainer who has access to your information.  Employees of Syntiva and HealthyMe Manager do not have full access to your account and health information. For a complete list of our privacy policies and terms of use, please refer to our legal page.

Why do I need to activate my account?

Account activation provides us with a means to verify your email address.  It also helps prevent spam and bogus account creation.  Activation only needs to be performed once during your initial registration.

I never received my activation email.  What do I do?

Verify that your email software did not direct the message to your spam or junk folders.  If you have not received your activation email within 4 hours of registration, please contact us for assistance.

Membership

What are the differences between membership levels?

A description of the different membership level can be seen here. The short, short answer is that standard membership is free but has limited functionality.  The premium membership has a fee but includes all health and fitness tools.

If I don't use my account, what happens to my information?

We will flag your account as inactive if you have not logged in for 90 days.  After another 90 days, we will remove your account and any health data.  We will notify you via email prior to performing any of these actions.  Once your account and data has been deleted it cannot be restored.

How do I upgrade or cancel my account?

Log in to the Member Center as normal.  Using the menu along the top right, select Account then Profile.  Under the General tab is a section called Membership Options.  Here you can select from several options.

If I cancel, do you delete all my account information and fitness data?

If you cancel, we will set your account to inactive.  After 90 days of inactivity, your account and data will be permanently removed.  Alternatively, when you cancel your account, use the Comments field to request that we remove your information immediately.

Usage

Can I export my health and fitness data?

The ability to export heath and fitness data, not account information, is included with premium level membership.  To do so select Export from the Account menu.

Can I import my fitness data from another program?

Not at this time but this functionality if planned for a future version of HealthyMe Manager.  If you would like to see us support data imports from a specific product, please contact us and provide the manufacturer, the software name and any relevant information.

When I add a buddy to see their health information, does this mean they can see my information too?

No.  Adding a buddy only works in one direction.  If your buddy want's to see your health and fitness information, they also need to add you as a buddy.

How often to you calculate member statistics (e.g. average member weight, average member daily calories, etc)?

Site wide member stats are calculated weekly. 

Trainers

What proof do I need to provide that I am a trainer?

Before we provide members with trainer level membership they must provide proof of fitness certification or employment by a health or fitness organization.  Examples of valid proof include: employee ID from valid fitness facility, certification from IFPA, AFPA or related organization. Email this information to support@healthymemanager.com.

How long until my trainer account is activated?

We normally activate (i.e. upgrade your membership from standard to trainer level) within 48 hours of receiving your trainer credentials.

Can I edit my client's account information?

No, trainer level membership provides access to your client information but for billing and security purposes we do not allow trainers to edit this information.  Your clients must update their account and billing information themselves.  Managing client account and health information requires a corporate level membership.

How do I register new clients?

To manage client accounts and additional settings, corporate membership is required.  The free trainer membership does not allow you to add or remove new clients yourself.  New clients must register themselves using the standard registration form.  Clients can specify your username in the "Trainer" field on the registration form or they can add you as a trainer later from within HealthyMe Manager.

Other

Do you use a secure connection (i.e. SSL)?

Yes, once you log into the Member Center, you can change the web browser url to use "https://".  At this point any information you enter and send to HealthyMe Manager is encrypted.